Return & Refund Policy

Last updated: October 7, 2026

This policy applies to orders delivered to Germany, Austria, Czechia and Hungary. The same return window, prepaid return-shipping conditions and refund processing times apply in all four countries, subject to mandatory consumer rights under applicable law.

Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us first at: Email: DehautAzalea@gmail.com

Please do not return your item without contacting us first. Returns sent without prior authorization may not be accepted, except where statutory consumer rights apply.

Returns should be sent to: HH International ApS c/o Kahani Copenhagen H.C. Ørsteds Vej 50D, st. 1 1879 Frederiksberg C Denmark

If your return is approved, we will provide a prepaid return shipping label for all approved returns. Customers will not be charged for return shipping on approved returns.

Items returned without prior authorization may not be accepted under our voluntary return policy. This does not affect your statutory rights.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

Exceptions / Non-returnable Items

The following items cannot be returned under our voluntary return policy:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care products (such as beauty products), where applicable hygiene restrictions apply

• Hazardous materials

• Flammable liquids or gases

We also do not accept returns for:

• Gift cards, where legally permitted

Sale items may be returned under the same applicable return conditions as other eligible products.

Returned items that have been damaged due to misuse, improper handling, accidental damage, or normal wear and tear may not be eligible for a refund under our voluntary return policy.

These exceptions do not limit statutory withdrawal rights or legal guarantees.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive the item you want is to return your original item.

Once your return has been approved, you may place a new order for the replacement item.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it may no longer be possible to stop shipment.

If you no longer wish to keep the item after shipment, you may return it in accordance with this Return & Refund Policy and applicable statutory withdrawal rights.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing any justification, subject to statutory exceptions.

To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.

After notifying us, you must return the goods within 14 days.

You may inspect and handle the goods to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for diminished value resulting from excessive handling.

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, refunds under our voluntary return policy will be processed within 10 business days to the original payment method.

For statutory withdrawals, refunds will be made within the period required by applicable law. We may withhold reimbursement until we have received the goods back or you have provided evidence of having returned them, whichever occurs first.

If your return is approved under our voluntary return policy, you will receive a full refund of the purchase price of the returned item to your original payment method.

Original shipping charges are non-refundable under our voluntary return policy unless the return is due to our error, including:

• Defective items

• Damaged items

• Incorrect items received

For statutory withdrawals, standard outbound delivery charges will be refunded where required by law.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at: Email: DehautAzalea@gmail.com

We are committed to providing a fair and transparent return process for all customers.

Contact Us

HH International ApS CVR-number: 44569396 Business Address: c/o Kahani Copenhagen H.C. Ørsteds Vej 50D, st. 1 1879 Frederiksberg C Denmark

Email: DehautAzalea@gmail.com

Customer Support Response Time: We aim to respond to all customer enquiries within 1–2 business days.

Return Address

HH International ApS c/o Kahani Copenhagen H.C. Ørsteds Vej 50D, st. 1 1879 Frederiksberg C Denmark

Email: DehautAzalea@gmail.com